Crew FAQ's | Rocket Rentals

Bookings
How do I make a Crew booking?
We accept Crew booking enquiries in person, by phone or by email.
For all Crew bookings please contact our Wellington office on 04 499 9225, or email: david@rocketrentals.com

Does Rocket operate a pencil-booking system for the Crew?
Yes, you can pencil book Crew for dates that are yet to be confirmed. If we get conflicting bookings, you may be asked to confirm or release your booking within a 48hr time period.
If you make a pencil booking and for whatever reason you no longer require the Crew, please call to release the pencil booking.

What about Crew cancellation fees?
Cancellation fees are avoided where ever possible – usually only charged if the shoot is cancelled at short notice and other work has been turned away. Cancellation fees vary, and will be discussed in full at the time of booking.
What will they shoot?
What does our Rocket Crew shoot?
Rocket Crews are extremely experienced at shooting across a wide range of genres covering Corporate and Educational through to Commercials, Television Programs, Documentaries and feature film EPK work. Our Crew have a real wealth of experience and are highly regarded throughout the industry.
Hire Rates and Charges
How long is a full day?
A full day is 10 hours including a 45-minute lunch break. The day starts at call time on location for local shoots or departure time from Rocket base on shoots requiring a drive further than 20 kms out of town. If the shoot requires the crew to fly to location the day starts at check-in at the airport
A half-day is 5 hours and is ideally scheduled to fit in to the morning or afternoon on any one day. A half-day is charged at 60% of the full day rate.

Are there any charges for overtime?
Overtime rates are calculated as follows (the rates covers BOTH crew members):
T1.5 ($165.00) per hour for each hour over 10 (i.e. 11th and 12th hours)
T2 ($220.00) per hour for each hour over 12 (i.e. 13th and subsequent hours)

What about crew cancellation fees?
Cancellation fees are avoided where ever possible these are usually only charged if the shoot is cancelled at short notice and other work has been turned away. Cancellation fees vary and will be discussed in full at the time of booking.
Crew Operational Issue
How long is a full day?
A full day is 10 hours including a 45-minute lunch break. The day starts at call time on location for local shoots or departure time from Rocket base on shoots requiring a drive further than 20 kms out of town. If the shoot requires the crew to fly to location the day starts at check-in at the airport
A half-day is 5 hours and is ideally scheduled to fit in to the morning or afternoon on any one day. A half-day is charged at 60% of the full day rate.

Are there any charges for overtime?
Overtime rates are calculated as follows (the rates covers BOTH crew members):
T1.5 ($165.00) per hour for each hour over 10 (i.e. 11th and 12th hours)
T2 ($220.00) per hour for each hour over 12 (i.e. 13th and subsequent

Does Rocket Crew operate a pencil-booking system?
Yes, you can pencil book equipment for dates that are yet to be confirmed. If we get conflicting bookings, you may be asked to confirm or release your booking within a 48hr time period. If you make a pencil booking and for whatever reason you no longer require the equipment, please call to release the pencil booking

Do I need to book the camera separately from the crew?
No this is not necessary for our standard recording formats.

Can I hire the crews by the hour?
As is the screen industry standard, the minimum hire period is a half-day. A half-day is 5 hours and is ideally scheduled to fit in to the morning or afternoon on any one day. A half-day is charged at 60% of the full day rate.

Does Rocket supply Camera Crew and Sound Recordists on a labour-only basis?
Rocket Crew only shoot on our camera and sound equipment. Rocket regularly services and maintains all the crew gear and can usually provide back-up gear in the event of a breakdown.

Crew travel time – is this charged for?
Yes Crew travel time will sometimes need to be charged for. This is relative to the distance the crew are required to travel and will be discussed in full at the time of the booking.

What about crew cancellation fees?
Cancellation fees are avoided where ever possible, usually only charged if the shoot is cancelled at short notice and other work has been turned away. Cancellation fees vary, and will be discussed in full at the time of booking.
Accounts
What is required of the first time hirer when booking crew?
All new customers collecting a hire must arrive at our office in person and provide their details including a photo ID so a cash account can be set-up. A photocopy of your ID will be taken for our records.
With a cash account you will be required to pay for the hire at the time of pick-up. Please see the Forms of Payment section for more details.

How do I pay for the Crew?
Payment can be made by cash, credit card (MasterCard or Visa), EFTPOS, direct debit, or electronic transfer.
Please note that if transferring payment internationally via electronic transfer an additional $25 NZD transfer fee will added to the total cost of your hire.

How do I set up a credit account?
A credit account is available for customers who have come to use our service on a regular basis.
Download a copy of the Credit Application Form below and post it to the address below, or fax it to 09-373 4331
or email it to john@rocketrentals.com .

Rocket Rentals NZ Ltd
PO Box 46033
Herne Bay
Auckland 1147

 
 Rocket Rentals Credit Application Form – B

Insurance
What happens if the crew damage or lose equipment while on your shoot?
All Rocket Crew equipment is covered by Rocket’s insurance. There is no insurance fee on top of the daily crew rate.
Office Hours
Hours
Office opening hours are from 08:00 to 5:30 Monday to Friday.

Does Rocket have after hours pick-up and drop-off facilities?
Yes, we operate a night locker system at both our Auckland and Wellington locations for collecting and returning equipment. You can arrange to use the night locker prior to the start of your hire.

Does Rocket provide an emergency after hour service?
Yes, we have an after-hours on-call Rocket staff member in both Wellington and Auckland should you require assistance. If you call to arrange a Crew booking outside of normal office hours, and a Rocket staff member is called out to facilitate your job, organise equipment etc., a call-out fee will be added to the hire charge.